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Refund Policy


For the Refund of Amounts where the payment was made via credit card, you will be asked to cancel the debt to your card administrator and the reversal will occur according to the deadline established by your financial institution.

The product must preferably be returned in its original packaging, along with the purchase receipt and accessories (if the product has any). The product will be analyzed and if it is found that there is no defect, it will be sent back to the customer. The costs of reshipment will be the responsibility of the customer.


For returns or exchanges, NotEqual reserves the right to charge shipping costs as well as other expenses associated with your return.

Any problem with your product, contact our SAC via email

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